FREQUENTLY ASKED QUESTIONS

DELIVERY

Delivery Time

Our products are delivered Via Parcel Force using a 48 hour service but please allow for a further 2 days for cutting and packaging.

Checking Orders

It’s rare that things go wrong with deliveries, but in case it does we advise customers receive and check their products prior to booking other fitting services / work on their vehicle. We cannot be held responsible for costs incurred should there be a delay to your order.

RETURNS

Returning Products

Due to the nature of our bespoke service and customisable orders, returns are only accepted on faulty products.

If you wish to return an item because you feel it may be faulty, please contact us via email or call us on 01243 865996.

Unhappy With Your Choice?

If you are unhappy with your choice of product, please don’t hesitate to contact us, and we will do our best to help.

PRODUCTS

Fitting Our Floors

All of our floors are cut by hand and WILL need slight trimming due to the variation in the thickness of the side panel lining.

Samples of Our Floors

We understand that sometimes you like to see our products in person, which is why we offer a free sample service. If you would like to request a free sample (up to 3 per person) please email us at basecampflooring@hotmail.com

Sticking Our Floors

We advise that all of our floors are stuck using Balls F44 adhesive (available here).

Fitting Our Floors to Plyboard

All of our vinyl floors need to be fitted to a recommended 12mm plyboard base. This will ensure a smooth and flat fit.

Selecting the Correct Step Cut

If your plyboard base has been fitted over the side door plastic step, you will need to select side step uncut / none.

Please choose Near Side Single slide if your sliding door is on the passenger door side.

Please select Twin Slide Step if you have sliding doors on both the passenger and drivers side.

Please select Offside Step Cut if your sliding door is on the drivers side.

Fitting Our Floors In Cold Weather

When fitting our floors in cold weather, the flooring can become stiff and will require heating prior to fitting. Failure to do this may result in damage to the flooring.

When You Want To Come and See Your Floor in Person

You are more than welcome to visit us in Bognor Regis to choose your flooring, but please call us (01243 865996) prior to visiting to ensure someone is available to assist you.

When You Can't Find What Your Looking For

We have access to 1000’s of floorings so if there is something you have in mind, but can’t find it on our website, please feel free to contact us and we will try our best to find you the perfect flooring.

Our Fitting Service

We do offer a drive in fitting service. We offer pre-cut flooring for

T4 – Short Wheel Base

T5 – Short Wheel Base

T5 – Long Wheel Base

T6 – Short Wheel Base

T6 – Long Wheel Base

Ford Transit Custom – Short Wheel Base

If we do not supply pre-cut flooring for your vehicle, please do not hesitate to get in touch, as we are still able to offer you a fitting service.